Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit (the “Site”) or make a purchase.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we may collect information about:

  • The web pages or products you view
  • Websites or search terms that referred you to our site
  • How you interact with the Site

We refer to this data as “Device Information.”

Technologies Used to Collect Device Information

  • Cookies: Data files that often include an anonymous unique identifier. Learn more at www.allaboutcookies.org.
  • Log Files: Track actions on the site, collecting IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to understand how you navigate our website.

If you place or attempt to place an order, we also collect Order Information, including:

  • Your name, billing and shipping address
  • Payment information (e.g., credit card details)
  • Email address and phone number

When we say “Personal Information” in this policy, we mean both Device Information and Order Information.

2. How Do We Use Your Personal Information?

We use the collected order information to:

  • Process your purchase and fulfill orders
  • Communicate with you
  • Screen for risk or fraud
  • Provide you with product recommendations or marketing based on your preferences

We use Device Information to:

  • Improve and optimize our website
  • Understand how users interact with our site
  • Evaluate the effectiveness of our ads and campaigns

3. Sharing Your Personal Information

We share your information with trusted third parties to help us use your personal information responsibly. This may include:

We may also share information to comply with applicable laws or protect our rights—for example, in response to subpoenas or lawful data requests.

Do Not Track: Please note that we do not alter our data collection practices when we see a Do Not Track signal from your browser.

4. Your Rights

If you are a European resident, you have the right to:

  • Access personal information we hold about you
  • Request corrections, updates, or deletion of that information

If you make a purchase through the site, we are processing your data to fulfill a contract with you (your order). Your data may be transferred outside Europe, including to the United States.

5. Data Retention

When you place an order through the Site, we retain your order information for our records unless you ask us to delete it.

6. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons.

7. Contact Us

If you have any questions, need more information, or wish to file a privacy-related complaint, please contact us:

📧 Email: cuddlecloudus@gmail.com

📍 Response time: Within 1–2 business days